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Contacts and Referrals

Contacts and Referrals

Scope of this chapter

This chapter explains the process for dealing with any contacts or referrals in relation to children and young people.

Click here for full details of the Contacts and Referrals Process in the East Riding of Yorkshire Council.

See also: Enquiries to the Early Help and Safeguarding Hub (EHasH) - Flowchart.

Related guidance

All enquiries (on non-open) cases should go through the Early Help & Safeguarding Hub (EHaSH) using one of the following methods:

Telephone: (01482) 395500
Fax: (01482) 395530
E-mail: childrens.socialcare@eastriding.gov.uk

EHaSH will screen the enquiry to determine the most appropriate response to the identified needs including:

  • Fast tracking child protection concerns or other complex family situations that might require an immediate safeguarding response;
  • Early, co-ordinated use of the Early Help Assessment, Team Around the Family (TAF) meetings, Lead Professional role;
  • Referring (with consent) on to Children’s Centres, Youth & Family Support and signposting on to other services.

Last Updated: December 1, 2023

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